More local governments are embracing third-party smartphone apps to improve constituent service and increase efficiency:
In the October, San José City Councilman Pete Constant introduced “Mobile City Hall” by CitySourced, an exciting new constituent service tool that will allow residents to report neighborhood problems from the convenience of their own smartphones – essentially putting the power of City Hall in the palm of your hands.
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InsideFacebook.com has posted a useful article on “10 Ways Facebook Pages Can Help Local Governments Better Serve Their Constituents.”
As local governments let go of their reluctance to embrace social media and begin adopting this useful new tools, guidelines like these help local agencies get the most benefit from tools like Facebook.
As the article puts it:
Facebook pages can be used in all sorts of ways — it really depends on what the local government’s overall goals are. The first 6 tips deal with more general issues, the second section of 4 tips provides more details on what sort of information to share on your page.
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